Privacy Policy
1. Information We Collect
We collect personal information you voluntarily provide during registration and account management, including your full name, email address, phone number, and bank details. We also collect transaction data such as service type, amount, recipient information, and timestamps. Additionally, we collect usage data including device information, IP address, browser type, and platform interaction patterns to improve our services and security.
2. How We Use Your Information
Your information is used to process transactions, verify identities for fraud prevention, provide customer support, send transaction confirmations and service notifications, improve our platform and services, analyze platform usage and performance, and comply with legal and regulatory requirements. We use cookies and similar technologies to enhance your user experience and analyze platform performance.
3. Data Sharing & Disclosure
We may share your information with payment processors, telecommunications providers, and utility companies as necessary to complete transactions. We share data with third-party analytics providers to improve our services. We may disclose information when required by law, court order, or government request. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Business partners are contractually bound to maintain confidentiality.
4. Data Security
We utilize industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your data. Personal and financial information is encrypted both in transit and at rest. Access to sensitive data is restricted to authorized personnel only. Despite our security measures, no system is completely secure, and we cannot guarantee absolute security of your information.
5. Your Rights & Control
You have the right to access your personal information, request corrections or updates, and delete your account. You can opt-out of promotional communications at any time. You are responsible for keeping your password and API keys confidential. If you believe your account has been compromised, contact us immediately at support@vtuaxis.com.
6. Data Retention
We retain transaction records for at least 7 years for accounting and regulatory purposes. Personal information is retained as long as your account is active. Deleted accounts will have personal information removed within 30 days, though transaction records are preserved for legal compliance. You may request complete data deletion subject to legal retention requirements.
7. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may be limited if cookies are disabled. We use analytics services to track aggregate usage patterns and improve platform performance.
8. Third-Party Links
Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information. This Privacy Policy applies only to information collected through VTU Axis.
9. Children's Privacy
VTU Axis is not intended for children under 18 years of age. We do not knowingly collect information from minors. If we become aware that a minor has provided personal information, we will delete such information and terminate the child's account immediately.
10. Policy Changes
We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notification on our Platform. Your continued use of our services constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly for changes.
11. Contact & Support
For privacy concerns, requests, or questions about this policy, contact us at support@vtuaxis.com, call +234 800 000 0000, or message via WhatsApp. We are committed to addressing your privacy concerns promptly and professionally.